Learn to navigate difficult conversations with more clarity and composure. Improve your communication style and skills. Communicating when emotions are high isn’t second nature. This class gives you specific tools to use when getting your point across. You’ll learn three strategies to keep emotions in check when engaging in a conversation. You’ll come away with a greater understanding of the process, dynamics and outcomes of a conversation where emotions may run a little high. This increased understanding allows you to choose a better response or listen appropriately.
You will be able to effectively apply useful listening behaviors.
Recognize the power of your body language.
- Lecture
- Presentation
- Q&A / Discussion
- Adults 18+
- Novice
Speaker Bio
Vicki Hanley brings 15 years of experience teaching communication in the Phoenix area. She has her Master’s Degree in Communication Studies from ASU with an emphasis in family communication. As a family meeting coach, Vicki has inspired people in different organizations and groups in the valley to improve their communication with the direct result of improving relationships. Vicki has an outgoing, sympathetic, and perceptive personality that creates an authentic connection with people of all ages. As an expert, Vicki is passionate about sharing her knowledge to create “ah-ha” moments in a learning environment.
