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Take the plunge into the waters of a cool head and learn to lower the heat in difficult conversations. Get tips to stay cool when emotions run hot. Communicating when emotions are high isn’t second nature. This class will give you specific tools and a greater understanding of how you can either sizzle or chill when getting your point across.

Learn three cooling strategies to navigate a conversation when things get hot: 1. Avoid scorching messages 2. Fire proof  listening engagement 3. Ignite the power of your body language

Speaker Bio

Vicki Hanley brings 15 years of experience teaching communication in the Phoenix area. She has her Master’s Degree in Communication Studies from ASU with an emphasis in family communication. As a family meeting coach, Vicki has inspired people in different organizations and groups in the valley to improve their communication with the direct result of improving relationships. Vicki has an outgoing, sympathetic, and perceptive personality that creates an authentic connection with people of all ages. As an expert, Vicki is passionate about sharing her knowledge to create “ah-ha” moments in a learning environment.


All classes start at 10:30 am in our cool and cozy front lobby.

RSVPs appreciated.


Welcome to our second annual Beat the Heat series! Don’t let summer heat zap your energy and turn you into a couch potato. Recharge this month at the Holland Center with our FREE summer sessions featuring community artists, doctors and business owners sharing their expertise and experiences.

Have fun AND learn something new with engaging and entertaining topics.  Invite a friend and enjoy a cool beverage at the Organic Bread Cafe or linger after and have lunch. Beat the Heat at the Holland Center and have some fun too!

Beat the Heat-Stay Cool in Heated Conversations

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